Hung Kings’ Commemoration Day (10th day of the third lunar month) and the April 30 – May 1 holiday are important milestones with special significance for the Vietnamese people. During this solemn and meaningful time, many agencies, organizations, and businesses temporarily suspend operations for the holiday. However, with the aim of ensuring work continuity and delivering the best service experience to customers, Eurofins GENTIS would like to announce its working plan during the holiday as follows:
- maintaining operations throughout the holiday
To promptly meet the needs of our valued customers and partners, Eurofins GENTIS will continue normal operations on Hung Kings’ Commemoration Day (10th day of the third lunar month).
This means that all departments within our system will operate according to the standard working schedule without interruption, including:
- Laboratory department
- Customer service department
- Sample collection and result delivery department
Maintaining operations during the holiday is one of our efforts to ensure work progress is not affected, especially for time-sensitive services that require prompt processing.
Eurofins GENTIS understands that for our customers, every service request is important and requires the highest level of accuracy. Therefore, even during the holiday period, we remain committed to:
- Maintaining stable performance without delays or interruptions
- Ensuring quick response times and timely support for all inquiries and requests
- Upholding service quality and strictly complying with professional standards and quality control processes
We believe that consistency and professionalism at all times – including holidays – are key factors in building long-term trust and relationships with our customers and partners.
- enhancing customer support during the holiday
During the holiday period, demand for consultation and services may increase as customers have more time to arrange personal matters. Understanding this, Eurofins GENTIS has proactively prepared resources to:
- Ensure the consulting team is always ready to support
- Enhance the capacity to receive and process requests
- Reduce customer waiting time
We always place customer experience at the center, and all processes are optimized to provide maximum convenience and satisfaction.
If you need consultation, support, or have any inquiries related to our services, please contact us via: hotline: 1800 2010
Our team is always ready to listen and assist you with dedication, promptness, and efficiency.
On the occasion of Hung Kings’ Commemoration Day, Eurofins GENTIS would like to express our sincere thanks to our valued customers and partners for your trust, support, and companionship over the years.
Your support is a great motivation for us to continuously improve service quality, optimize processes, and pursue sustainable development.
We wish our valued customers and partners a peaceful, joyful, and meaningful holiday with your family and loved ones.
Sincerely,
Eurofins GENTIS
