Dear Valued Customers and Partners,
Recently, Eurofins GENTIS has received reports from several customers regarding suspicious phone calls from individuals falsely claiming to be company employees and requesting payment for the delivery of newborn screening test results to customers’ homes. Notably, the number of these fraudulent calls has been increasing.
In response to this situation, Eurofins GENTIS would like to clearly affirm that the company never calls customers to request money transfers via phone or personal bank accounts for any fees related to the delivery of test results. All service fees (if applicable) are publicly and transparently communicated at the time of registration and are processed strictly according to the official procedures of Eurofins GENTIS. In addition, we do not sell, disclose, or leak customers’ personal information in any form.
Currently, Eurofins GENTIS only uses the following official phone numbers to contact customers and provide newborn screening test result consultations:
- Hotline: 1800 2010
- Customer Service: 0388 002 010
- Result Consultation Numbers: 0962 400 240, 0906 269 799, and 0902 205 929
Any calls from other phone numbers requesting money transfers or personal information are not from Eurofins GENTIS.
In the context of rapid digital technology development, personal information may be collected from various sources and exploited for fraudulent activities, harassment, or even actions that seriously affect customers’ rights and property. Therefore, Eurofins GENTIS respectfully asks all customers and partners to remain vigilant, avoid sharing personal information, OTP codes, or bank account details, and never transfer money without properly verifying the information first.
If you receive suspicious calls or unusual information related to newborn screening test results, please contact Eurofins GENTIS directly through the following official channels for verification and timely support:
- Hotline: 1800 2010
- Customer Service: 0388 002 010
- Result Consultation Numbers: 0962 400 240, 0906 269 799, 0902 205 929
Eurofins GENTIS sincerely appreciates the trust and support of our valued customers and partners over the years. We also encourage everyone to share this information with family members and the community to help prevent unfortunate risks and fraudulent activities.
For further information, please contact:
EUROFINS GENTIS Hanoi
3rd Floor, V+ Commercial Center, 505 Minh Khai Street, Vinh Tuy Ward, Hanoi, Vietnam
EUROFINS GENTIS Ho Chi Minh City
8/24 Nguyen Dinh Khoi Street, Tan Son Nhat Ward, Ho Chi Minh City, Vietnam
- Hotline: 1800 2010 / 0388 002 010
- Email: CVN007_dichvu@eurofinsasia.com
Sincerely,
Eurofins GENTIS
