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ISO 9001:2015 is the latest international version of quality management system control standards developed and published by ISO on September 24, 2015. This standard is used for the evaluation of the quality management system of enterprises, applied in the process of creating and controlling the products and services provided by enterprises; It also prescribes systematic control of activities to ensure that customer needs and expectations are met.
GENTIS is an ISO 9001:2015 certified unit since 2015 for genetic testing and genetic analysis services. After operating the business, the company has always maintained the quality of the management system and continued to be certified with ISO 9001: 2015 at both facilities in Hanoi and Ho Chi Minh City.
Accordingly, the Company has been assessed in accordance with the requirements of ISO 9001: 2015 by completing the management processes set out after many rigorous tests and assessments. The assessment results show that the current GENTIS quality management system fully meets the criteria of ISO 9001:2015. At the same time, the processes are built completely in accordance with the development orientation as well as the quality policy of the GENTIS Board of Directors.
As a companion in the recent ISO 9001:2015 assessment, Ms. Pham Thi Thuy (GENTIS Quality Management Specialist) emphasized:
“Under the direction of the leadership, GENTIS always upholds the quality management system and is the core factor to help the unit develop sustainably as it is today. In order to achieve achievements in the field of genetic analysis and ISO international standards, each GENTIS employee has worked together in accordance with the correct process, increasingly effectively implementing quality management, so that bring better services to customers”.
Continuing to meet ISO 9001:2015 through rigorous evaluations means that businesses always need to improve their quality management systems. This will be an opportunity for GENTIS to regularly check and review service quality and strategically align with the company's laboratory management system and service quality.
Therefore, ISO 9001: 2015 brings practical benefits not only to businesses but also to customers, such as:
• Oriented to a strict, no-frills management system; operate quickly, efficiently and with minimal errors;
• Increased ability to consistently provide products and services that meet applicable statutory and regulatory requirements;
• Manage risks and have appropriate solutions, well implement the objectives set by the enterprise;
• Improve satisfaction and focus on meeting customer requirements when using products and services;
• Increasing prestige for partners and customers in domestic and foreign business markets
• Develop a more professional company culture by building a target system and analyzing the performance results of employees, thereby helping to increase productivity and work efficiency.
Not only stop at ISO 9001:2015; ISO 15189:2012, GENTIS will constantly strive to achieve the larger goals of the laboratory and service quality management system. That is the guideline on the journey to improve the quality and reach the international level of GENTIS company, contributing to improving the physical and mental health of Vietnamese people in the near future.
